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‎04-13-2020 10:14 AM

HP Recommended
Product: HP Pavillion x360

I updated my laptop from the one on HP’s website and now i have a black screen with a blinking caps lock button. I have tried everything to reset my laptop and nothing is working. 

1 REPLY 1

‎04-16-2020 03:33 AM

HP Recommended

@Kayleigh0119

 

Welcome to HP Community

 

I have gone through your Post and would like to help
 

Please perform a power drain and run the System Test to confirm the Hardware Functionality

 

Link: https://support.hp.com/in-en/document/c01684768

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests,

 

Keep me posted


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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