When I put my pin # in to sign on it says hibernating and powers down

[Jeana_1168]

When I sign in and put my pin number in it says hypernating and the computer powers off. How can I get it to let me sign in.I can't even get to the the screen that lets me stop it from hibernating

[WAWood]

@Jeana_1168 

Hello;
Allow me to welcome you to the HP Community Forums!

You're saying it powers down -- but I'm betting is does not actually do that. Why? Because Windows 10 came with Fast Startup automatically enabled and with that, turning off a laptop does not actually power it down.

Hold in the power button for some time, at least 10 seconds, better if 30 seconds.  That should actually power it down.

Then turn it back on and read the info below about disabling Fast Startup.

Win10 has enabled a new hibernation process known as Fast Startup -- which is enabled BY DEFAULT. This is different from Fast Boot, which is a BIOS/UEFI option.

Fast Startup is supposed to dramatically speed up the booting process, but in some PCs, it actually slows it down or causes it to hang. It's also a new form of hibernation known as hybrid sleep -- and this causes battery drain to maintain the state of the PC while turned off. In some rare cases, it can also cause a laptop to overheat because the processor is still running and still generating heat, as this has been reported when the laptop was turned off and put inside a case.

Disabling Fast Startup might fix booting and shutdown problems.

There are two ways to disable FastStartup in Win10: (1) through the Control Panel, and (2) through an elevated command prompt.

Control Panel - Open Control Panel --> Power Options.
Select "Choose what the power buttons do"
Select "Change settings that are currently unavailable"
At the bottom of the Window, under Shutdown settings, uncheck the box regarding fast startup

Elevated command prompt - run the following command:
REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Power" /V HiberbootEnabled /T REG_dWORD /D 0 /F

In both cases, reboot Windows.

NOW, Fast Startup is disabled.

See if that helps.