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‎04-08-2024 05:02 PM

HP Recommended
Product: OMEN Laptop - 15-en0029nr
Operating System: Microsoft Windows 10 (64-bit)

My HP Omen 15 keeps locking up or freezing for no reason I can see. It's three years old, I run windows 10 64, and I don't use it for gaming, just for work. It's annoying. It always says it was RealTek Audio Admin something that caused this, but I can't find that in those exact words to delete it. I'm deaf, so it's really not too important to me. Thanks for any help.

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‎04-09-2024 10:24 AM

HP Recommended

Having the exact wording of an error message is quite important.

 

Have you considered updating the Realtek Audio driver to the latest version for your laptop's operating system?

https://support.hp.com/us-en/drivers/swdetails/omen-15-en0000-laptop-pc-series/model/37506757/swItem...


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎04-09-2024 04:20 PM

HP Recommended

Thanks, Erico. I downloaded the file or whatever it is you suggested, and I'm going to see if that works. I appreciate your help.

The screen with the error message on it about the RealTek Audio Admin thing doesn't stay on screen long enough for me to read it and write it down or copy it. I don't see well after recent eye surgery anyway.

Thanks!

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