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‎02-05-2020 04:00 PM

HP Recommended
Product: HP Envy x360 Convertible 13-ar0xxx
Operating System: Microsoft Windows 10 (64-bit)

When I try to add a Windows Hello Face ID to my HP Envy x360 Convertible 13-ar0xxx it comes up with this messageSCreenshot.png

How can I set up my Windows Hello Face when it is like this

1 person had the same question
4 REPLIES 4

‎02-05-2020 10:26 PM

HP Recommended

@Yes4 

 

What EXACTLY is your HP Envy x360 Convertible 13-ar0xxx ? Please use the following instructions to find out the model/product of your machine:


         https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎02-06-2020 12:46 AM

HP Recommended

My product number is: 6YD83PA#ABG

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‎03-19-2020 07:22 PM

HP Recommended

Hi Banhien,

I have a same problem. the model number is  

HP Envy x360 Convertible 13-ar0099

Would you please help me ?

 

exdigital

 

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‎03-22-2020 06:34 AM

HP Recommended

it turned out my camera does not have IR capability...sorry.

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