07-06-2012 02:42 PM
I ordered the Windows 7 recovery cd's and when I run the process, which takes several hours, I end up with this message:
"Windows could not complete the installation. To install Windows on this computer, restart the installation". Has anyone seen this before. I did receive a third disc labeled "Application and Driver Recovery CD". Should this have been loaded when it asked if I received a supplemental disc? Could this cause the problem?
Thanks for your help.
07-06-2012 03:33 PM
I had the same issue, and couldn't figure it out. Tried it twice. The disks should be numbered. You boot from the disk labeled Disk 1 and follow the on screen instructions and it tells you what disks to add in turn.
My installation went all the way to the end where it told me to remove all the disks. So, when I thought it was done and was running windows for the first time, that error appeared.
I gave up and did this...
If you can read the 25 character Microsoft windows 7 product key, you can download plain Windows 7 ISO files to burn to a DVD for the version of windows that came installed on your PC, and that is listed on the Microsoft COA sticker on your PC's case.
Burn the ISO using the Burn ISO option on your DVD burning program and burn at the slowest possible speed your program will allow. This will create a bootable DVD.
Use the 25 character product key on the PC to activate the installation.
The key will activate either a 32 or 64 bit installation.
Then go to the PC's support and driver page to install the drivers you need.
Link to the W7 ISO file downloads is below.
- HP PCs - How to Change or Reset Password (Windows 10)
- Downloading or Updating Software and Drivers for HP Computers
- HP PCs - Sleep and Hibernate Issues (Windows 10, 8)
- HP PCs - How to Reset Your Computer to Factory Settings (Windows 10, 8, 7)
- HP PCs - Updating Drivers and Software with Windows Update (Windows 10, 8)