Windows won't install

[Kens85]

Can someone help please I reset the PC, and since the windows won't install it say prepare and there's a message on the screen that say to click ok the restart the windows because there's was an error everytime it keep saying the same things 

[Riddle_Decipher]

@Kens85 Greetings from the HP Community!

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

Meanwhile, How was the reset attempted, did you make use of the HP Recovery partition (F11) or did you use the HP recovery media? 
If you don't have an HP Recovery media and have attempted reset using the windows troubleshooter or a retail copy of windows, you'll need to order a recovery media: Click here for steps.

Or you may also attempt to download the same using the steps on this link: click here

For details on how to perform a successful reset: click here

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Kens85]

Hi Riddle thx for reaching me out ,I did not had any files cause I already move them to a new pc which means did do back up or anything i wanted to run a USB can't go to the menu I don't have that option  because the computer never got that far to let me use its Menu

[Riddle_Decipher · Accepted solution]

@Kens85 In that case, I suggest you make use of the HP Recovery media, as suggested earlier.

Please go through the links I had shared and let me know if you need anything else.