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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- administrator password
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05-06-2018 11:17 AM
hi, my client forget the administrator password for his laptop HP Probook 450 G5 (1LU56AV)
pls any help.
thanks
Solved! Go to Solution.
Accepted Solutions
05-06-2018 11:31 AM
For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.
Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Chat >> https://support.hp.com/us-en/contact-hp
When talking to the HP rep ask them to escalate your service request.
REO
05-06-2018 11:31 AM
For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.
Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Chat >> https://support.hp.com/us-en/contact-hp
When talking to the HP rep ask them to escalate your service request.
REO
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