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HP Recommended
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I have a hp compaq mini 110

 

it is asking for Current Password which i don't have

the Halted code is CNU931OHJD

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

You're welcome :generic:

 

The 7th character in the original halt code you listed was a upper case letter 'O' - if this is actually zero:

 

Enter    e9lof31zwt      ( 3rd character is a lower case L )

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

7 REPLIES 7
HP Recommended

Hi,

 

Enter      e9lof3jzwt      ( 3rd character is a lower case L )

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

still not working , password check failed, Fatal eror ... system halted CNU931OHJD says 

HP Recommended

Hi,

 

In that case, check the following.

 

1.  The halt code ( generated after 3 incorrect entries ) that you've posted is definetely correct.  Be particularly careful in the difference between a upper case letter 'O' and zero '0' - a zero will have a dot in the centre.

 

2.  You entering the code on a QWERTY keyboard.

 

3.  Shut down the notebook, unplug the AC Adapter and then remove the battery.  Hold  down the Power button for 30 seconds.  Plug in the AC Adapter ( leave the battery out for the moment ), start the notebook and try entering the code again.

 

4.  Try entering the code via an external usb QWERTY keyboard.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

hi again,

I dill all the steps you said, but still no result, i put a qwerty  usb keyboard but still nothing, i also presed for 30 seconds the power button after i disconected the battery and the power cable but still nothing , my model is a compaq  mini 110 , P/N NZ800EA#B1A, and the message after the three timew that i put the code yoy said is "fatal error... system halted CNU9310HJD (this is zero  between 1 and H ),

thank you for your imidiate answer

HP Recommended

Hi,

 

You're welcome :generic:

 

The 7th character in the original halt code you listed was a upper case letter 'O' - if this is actually zero:

 

Enter    e9lof31zwt      ( 3rd character is a lower case L )

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

Thank you very much again for your immediate answer. Its the first time in my life that I recieve an immediate answer for a query that I have from a company. My problem is solved due to your answer . Congrats to your company for aftersales service. Thanks again

HP Recommended

You're more than welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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