09-20-2017 02:34 PM
Look along the top row of keys....i.e. the function keys. There should be one or two with what looks like a "sun" icon. Thats brightness....try tapping that key or that key in combination with fn key...
Now to answer without taking a guess can we have the model number of the laptop?
09-20-2017 02:54 PM
And who put Windows 7 on it? The screen brightness adjustment requires a proper video and chipset driver.
Here are all the Windows 7 drivers:
If you look in device manager what does it say under "display adapter"?
09-20-2017 03:22 PM - edited 09-20-2017 03:25 PM
You can stop trying to figure it out. I was pretty sure it would be standard vga adapter and for once I am right. Thats the problem. Its probably looking and running pretty badly at this point.
You are going to need to install all those HP drivers on the Windows 7 page. Obviously you only need one video and one wireless etc.
When you use the link I gave make sure it says Windows 7 64 bit (tell me please you installed 64 bit Windows).
You are going to need all the listed chipset drivers. Each one of those is for a separate piece of hardware.
09-20-2017 03:54 PM
1)HP 3D DriveGuard Software (HP ProtectSmart Hard Drive Protection) 2)Intel Chipset Installation Utility and Driver 3)Intel Dynamic Platform and Thermal Framework Client Driver - Broadwell/Haswell 4)Intel Management Engine Interface (MEI) Driver 5)Intel Trusted Execution Engine Interface Driver, these are the only 5 softwares listed in the page you gave link,and yes they are all 64-bit.if i install all of them, will my problem be solved?