camera not found pavillion15 notebook

[joseph166]

camera and microphone stopped working not in device manager  is this fixable or must teardown and repair tried all settings and resets

[Elohi_NR]

Hi @joseph166,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with the webcam.

Use these steps to troubleshoot and repair your webcam.

• NOTE: Depending on your version of Windows, some graphics and information in this document might vary. You can get the latest version from the Microsoft Store.
• Certain HP notebooks, monitors, and All-in-One computers come with built-in webcams that you can use to capture video motion or still images. A webcam is a video input device, similar to a scanner or camera, and requires software to function. The two most common types of software that use webcams are internet messaging software (for making video calls over the internet), and video editing software (for creating and sharing video files).

Locate and toggle the webcam privacy switch or press the webcam shutter key

• Select HP notebook models come with a webcam privacy switch or a webcam shutter key that turns the webcam off and on. By default, the webcam is turned on. You might need to turn the webcam on if it has been turned off.
• NOTE: Your HP notebook might also have a webcam privacy cover. Slide the cover right to uncover the webcam.

Click here for the remaining steps and follow them as instructed.

Click here for Microphone troubleshooting. 

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.