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rolyarq
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error 0xc0000221

HP Recommended
hp pavillon dv6 notebook pc
Microsoft Windows 10 (64-bit)

Hello , I have a notebook what original has as operative system windows 7, this was updated to windows 10, I am trying to restore windows with original format and when restart the screen is en blue and sey that i var an error 0xc0000221, I have attached a picture, I dont have any recovery tool, What can I do? thnaks

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ieee488
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@rolyarq wrote:

Hello , I have a notebook what original has as operative system windows 7, this was updated to windows 10, I am trying to restore windows with original format and when restart the screen is en blue and sey that i var an error 0xc0000221, I have attached a picture, I dont have any recovery tool, What can I do? thnaks


Because it was updated to Windows 10, you have a digital license for Windows 10.

 

If you need to replace your hard drive, do so.

Then re-load Windows 10 from scratch.

 

If you have data files that you want to back up, you would need to either:

1. remove the hard drive and connect to another PC using a USB-SATA adapter

or

2. boot into Linux using USB flash drive and copy files to USB flash drive #2 - this requires that you are comfortable with Linux

 

Post back if you have questions.

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