failure ID 911BAD

[Ed-Wi_2014]

Hp failure ID QC1UHH-911BAD-GXGGRA-60V803?

[Paul_Tikkanen]

Hi:

Below is the failure report generated by the code you posted, minus your PC's serial number.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

QC1UHH-911BAD-GXGGRA-60V803?

OK

00000

11/29/22

303

Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Quick Test Failure

You will need to install a new hard drive and reinstall the operating system.

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

HP 17 Laptop PC (AMD) Maintenance and Service Guide

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

After you replace the hard drive, your notebook is supported by the HP cloud recovery tool which you can use on another PC running W7 64 bit or newer and a 32 GB USB flash drive that will create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your notebook.

Here is an info link for how to use the utility:

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

You will need to enter your notebook's product number,1DK01AV#ABA, in the tool's search box after you install the software so you can create the recovery media.