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- HP Community
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- Notebooks Archive
- Re: forgotten admin password
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09-20-2016 01:12 AM
Forgotten admin password, cannot boot
Solved! Go to Solution.
Accepted Solutions
09-20-2016 04:36 AM
Hi,
Enter nlqw
or
qqqrnkj
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
09-20-2016 02:02 AM
Hi,
There is a general policy on the Forum not to provide methods to bypass Windows log-on passwords, however a local computer shop would be able to do this for you.
Another option, if all your personal data etc is backed-up, would be to reset the notebook to its 'Factory Condition' and then set it up from the beginning – if you don’t have your Recovery Media, the notebook will have shipped with a Recovery Partition which can be accessed at boot - ie shutdown the notebook, then start tapping away at f11 as soon as you power on.
A full guide on this can be found on the following link.
http://support.hp.com/us-en/document/c00006110#!&AbT1%3Fjumpid=hpr_r1002_usen_link1
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
09-20-2016 03:38 AM
Hi,
If a password prompt is coming up at boot, it's probably a power on password.
If that's the case, at the password screen, hit enter 3 times and you should receive a 'halt code' - post back with this code.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
09-20-2016 04:36 AM
Hi,
Enter nlqw
or
qqqrnkj
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
09-20-2016 05:49 AM
Hi,
That's good to hear
Unfortunately, I won't be able to help you regarding the Windows Log-on password, as I mentioned previously, there is a general policy on the Forum not to provide methods to bypass this.
If the recovery partition isn't functional ( tap f11 at boot ), you could ask a local computer shop to reset this for you.
Additionally, you may be able to order recovery media from a 3rd party, depending on where in the world you live - an example in the US would be http://www.computersurgeons.com/default.aspx
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
09-20-2016 06:03 AM
You're more than welcome
All the best,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Windows Insider MVP
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