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‎03-04-2019 01:34 PM

HP Recommended
Product: pavilion 1710
Operating System: Microsoft Windows 10 (64-bit)

Our Pavilion laptop hard drive failed. I replaced it with a new drive. Nothing happens when I power it up. Yes I did make a repair disc but can't find it. I tried the repair disk from a new replacement Pavilion but no joy. Any other options?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-06-2019 03:01 PM

HP Recommended

You're very welcome.

 

Sorry that didn't work, and that you enountered major difficulties with the drive replacement.

 

 

View solution in original post

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3 REPLIES 3

‎03-04-2019 02:46 PM

HP Recommended

Hi:

 

You can reinstall W10 for free as follows...

 

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

https://www.microsoft.com/en-us/software-download/windows10

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

Here are the steps to create the W10 USB flash drive installer...

Select Download tool now, and select Run.

If you agree to the license terms, select Accept.

On the What do you want to do? page, select Create installation media for another PC, and then select Next.

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

Select which media you want to use:

USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

Then you can reinstall the drivers and available software from the PC's support page.

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‎03-06-2019 01:37 PM

HP Recommended

Thank you Paul for the reply. I made a USB Recovery drive with the Windows 10 installer as you suggested. It doesn't seem to help much. I had bought a replacement 512 Gb SSD to replace the failed 1 Tb HDD. I tried the  USB Recovery drive with both the new and old drives installed. It doesn't seem to work with either. In fact the new SDD I bought doesn't show up as installed. I even tried it with an USB to SATA adaptor I bought on another computer (the old drive would at least register).  Returning the SDD and thinking about tossing the old laptop. Need any Pavilion 17" parts?

Was this reply helpful? Yes No

‎03-06-2019 03:01 PM

HP Recommended

You're very welcome.

 

Sorry that didn't work, and that you enountered major difficulties with the drive replacement.

 

 

Was this reply helpful? Yes No
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