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‎05-11-2019 08:59 AM

HP Recommended
Product: HP ENVY 15 x360 PC
Operating System: Microsoft Windows 8.1 (64-bit)

So laptop fell from table and crashed HDD. It went into endless loop of HDD recovery. 2 days later installed sandisk SSD 1TB and W10 x64.

Dilemma is my back up is over due by a week and have no access to personal files! Took OEM HDD installed it into a case and connected to laptop and tried to access my files.

Error message says cannot access files are corrupt. 

Yes, tried HP recovery and got error that back up partition was locked by admin. So recovery was was not possible by anymeans.

Now that the OEM HDD is in a case and the new OS is running.

Is there any recovery tool to retrieve my files?????

 

2 REPLIES 2

‎05-11-2019 09:07 AM - edited ‎05-11-2019 09:08 AM

HP Recommended

Hello @Ringsteel 

 

Thank you for posting in the HP Support Community.

 

What you did is already advanced level and deep into it. Most people cannot reach this level . I am afraid that the only option left is to search for and contact a company (professionals) who offer data recovery services. I do know such companies exist but most of them offer such services to business clients only and also these services are too expensive - outcosts the potential data loss of one week old archive.

 

If connecting the HDD through a case/cable to another PC is useless, not much is left. Sorry.

 

Best regards,

IT_WinSec

 

 

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎05-11-2019 09:34 AM

HP Recommended

Thank you for replying.

Looking into GRC Spinrite and other apps to see if they are good options.

If anyone has any personal success anecdotes would be appreciated.

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