hp accelerator ne fonctionne pas sur cette version

[popol125]

Bonjour,

J'ai toujours le message suivant au démarrage de mon pc : « hp accelerator ne fonctionne pas sur cette version ». J’ai regardé les forum hp avec le meme soucis mais ça ne resolu pas mon souci !

[iomare]

Hi,

Please provide your exact model or product number ( not serial ) for further help. Here is link to HP support page in French showing how to find it:

https://support.hp.com/fr-fr/document/c00219194

Let me know,

David

[popol125]

Hi, 

thank you for your answer, here is the product number: M6E41EA#ABF

[iomare]

OK. Try going to control panel and going to programs and features and uninstall the HP 3D DriveGuard from the lists of programs. Restart the computer.

.

Now download the driver from link below and install. Restart the computer:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-15-j100-notebook-pc-series/540118...

Hope it helps,

David

[popol125]

I did exactly what you said, but I still have the same error message

[popol125 · Accepted solution]

I found the solution here :

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/3D-Driveguard-Download-Sept-201...