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HP Recommended
elitebook 8570w
Microsoft Windows 7 (64-bit)

i need to restore my laptop to factory setting , my laptop have original win 7 pro as default so i tryied to change it to ubunto but i dont like it so i need to back to win 7 pro the original with it

1 REPLY 1
HP Recommended

@beshoymetrt

Sorry, but I don't have very good news for you ...

If, when you installed Ubuntu, you reformatted the drive to do that, then you removed the Recovery drive, and if that is gone, you are not going to be able to do a factory reset, as it requires that drive to be intact.

You can try that by pressing the Esc key repeatedly while rebooting, and when the Utilities menu gets displayed, select the option to do a system reset.

If that works, then you will be good to go.

But, if that does not work, your only recourse would be to order something known as HP Recovery Media ...

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.
In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.
You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers
Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.
Or, if you prefer, you can do the same by contacting HP Customer Service:
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800)474-6836
If HP no longer provides Recovery Media for your model, another site you can check is: http://www.computersurgeons.com
Good Luck



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.