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‎08-16-2018 12:07 PM

HP Recommended

You get a Windows installer usb and boot from it and follow screen prompts. The process looks just like installing from a DVD. Did you by any chance ever have Windows 10 on it installed and activated? Cause Windows 10 is a free download and the Microsoft app will make a bootable usb thumb drive and you need no Key Code. 

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‎08-16-2018 02:08 PM

HP Recommended

no  its  definately only  ever been   8   while ive had it but i did get it  second hand ,  where do i get   a free one from   ?

 

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‎08-16-2018 02:36 PM - edited ‎08-16-2018 02:37 PM

HP Recommended

Free is a tall order. HP does not have it available from the driver download page but if you contact Customer Service they may still have one available. If not you have to get a copy of Windows 8 OEM of the same kind as was originally installed. Likely plain Windows 8 64 bit. There is a restore disk .iso on the Microsoft site for free download but I believe it only works for retail versions not OEM. 

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‎08-16-2018 03:12 PM

HP Recommended

i thought you said    its a free download   in your previous  message 

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‎08-16-2018 05:02 PM - edited ‎08-16-2018 05:03 PM

HP Recommended

It is but likely will not work for you. I think to get something that works it is going to cost you I hate to say. Even if HP had the restore disk they would charge you shipping. 

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‎08-17-2018 04:06 AM

HP Recommended

ok cheers,  one more   thing,  as stated  previously,  I have widows 8.1    on the old  hard drive with the damaged sectors,,,   is there  any way  i can  transfer  or copy that to an  empty  USB  flash  drive  ?

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‎08-17-2018 05:08 AM

HP Recommended

No once the drive has bad sectors it is not possible to reliably make a copy from it

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‎08-17-2018 05:20 AM

HP Recommended

couldnt i even  try  though   cant lose  anything  can I 

 

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‎08-17-2018 05:23 AM

HP Recommended

Sure you can try. In fact if I were you I might try to clone the old drive to new. You need a usb to SATA adapter you can find on amazon.com for about $15 and then cloning software. Put the new blank drive in the laptop, connect the old drive with the adapter externally, boot from a thumb drive containing the cloning software and clone (copy) the old disk to the new. I am pretty sure the clone will fail but you might get lucky. Post back if you need help. There is free cloning software like Macrium Reflect. 

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‎08-17-2018 05:44 AM - edited ‎08-17-2018 06:33 AM

HP Recommended

I have one of those   is it also  called a caddy   ?  update  I have installed   macrium reflect   and have put the   new drive in the caddy and connected it  via the USB  cable,  it is  cloning now 

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