09-05-2017 12:05 AM
my OS has crashed (blue screen). i dont have the windows installtion CD to reinstall. how can i download the
appropriate windows version for my notebook (create a new cd)? i couldnt found the answer to that on microsoft site.
09-20-2017 11:43 AM
Thank you for reaching out to HP!
Here is a link that will direct you to a guided recovery tool:http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc§ion=ccweb.
If you are comfortable, here is a link to create your own windows 8 image: https://www.microsoft.com/en-us/software-download/windows8.
Here is a guide to reinstalling your operating system: https://support.hp.com/us-en/document/c01883653.
I hope that this information was helpful!
Have a great day & Thanks for being the best part of HP! Trinity
09-20-2017 09:37 PM
If you Notebook is already showing BSOD(Blue Screen of Death), then it may interrupt while creating the Recovery Disk now with similar error.
Perform HDD Diagnostics from BIOS or UEFI Diagnostics to check, if there is any issue with the Hard Disk Drive. If the test passes, then you may try creating the recovery disk or recovery USB disk. If that does not work, then you may directly contact HP Customer Care Support to order the recovery disk for installation.
Kindly, do the data backup before performing OS recovery, since it will restore the unit to factory default settings.
Note : If you Notebook was pre-installed with the OS, then only they would help you with the recovery disk ordering(pre-installed OS).
Although I am an HP employee, I am speaking for myself and not for HP.
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