• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎04-14-2024 03:08 PM

HP Recommended
Product: Laptop Model 15-cs2073-cf
Operating System: Microsoft Windows 11

I think my pc was updated to Windows 11 and it is slow as molasses.  How do i see if it originally came with Win 10 and can i re-install to original specs to get it back?

Category:
Reply
3 REPLIES 3

‎04-14-2024 03:17 PM

HP Recommended

@egdan 

 

Are you sure it is an HP 15-cs2073-cf machine ? I think it is an HP 15-cs2073cl machine. Its specs

 

                 https://support.hp.com/au-en/document/c06294077

 

It came with  Windows 10 Home 64 bit.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Reply
1 person found this reply helpful
Was this reply helpful? Yes No

‎04-14-2024 05:06 PM

HP Recommended

It came with Windows 10 Home 64-bit HP OEM version.

 

MS provides the ability to restore to the previous OS version if you have done the update very recently.  How long ago did you do the update?



I am a volunteer and I do not work for, nor represent, HP
Reply
Was this reply helpful? Yes No

‎04-17-2024 04:45 PM

HP Recommended

Thank you Banhien.

You are correct it is a HP 15-cs2073cl  machine.

I have backed up the data and would like to restore it to the original status (fresh start with everything).

How do i get it back to that state?  

 

 

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.