10-02-2017 06:12 AM
Thanks for reaching out to us on HP Support Forums.
Could you please provide to us your model number and windows version?
Sometimes BIOS and Gtraphic drivers needs to be updated this problem to be resolved.
If you find this post helpful then you can help others find the same solution by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!