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will not let factory restore my computer

hp 15 notebook pc
Microsoft Windows 8.1 (64-bit)

been have issues with my lap top went to factory restore the laptop but it will not let me. everytime i click on the promote to restore factory to the system to start the whole computer over it does nothing. i get no messages or anything it will not do anything to restore the system.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

will not let factory restore my computer

Hello,

 

Thank you for reaching out to HP!

 

Here is a link that will direct you to a guided recovery tool:http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb.

 

If you are comfortable, here is a link to create your own windows 8 image: https://www.microsoft.com/en-us/software-download/windows8.

 

Here is a guide to reinstalling your operating system: https://support.hp.com/us-en/document/c01883653.

 

I hope that this information was helpful!

 

Have a great day & Thanks for being the best part of HP! Trinity

I am an HP employee.
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