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bmm6o
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After Windows 10 upgrade, laptop sometimes doesn't unlock

Envy Touchsmart 15
Microsoft Windows 10 (64-bit)

Since the Windows 10 upgrade, I've periodically experienced a problem with the machine unloacking after it goes to sleep.  The spinning wait indicator comes up and the screen starts flickering.  I've waited several minutes and it never completes.  The event viewer is filled with things like: "Activation of app Microsoft.LockApp_cw5n1h2txyewy!WindowsDefaultLockScreen failed with error: The remote procedure call failed. See the Microsoft-Windows-TWinUI/Operational log for additional information."  I'm not sure what log that's refering to - is it in event viewer also?  I don't see it.  I've found a similar report at

http://windowanswers.com/windows-8/login-lock-screen-flickering-with-wait-image-and-black-screen-lot... but that didn't help.

 

Because the loptop is locked I can't use the usual diagnostic tools.  Any ideas?

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After Windows 10 upgrade, laptop sometimes doesn't unlock

Hi @bmm9o,

 

Thank you for posting at HP forums!

 

I have read your post and understand that the laptop does not wake up from the sleep mode after upgrading to Windows 10. I wanted to help.

 

Please review the document below for troubleshooting:

HP PCs - Sleep and Hibernate Issues (Windows 10, 😎

 

Let me know how it goes.

 

Click on the "Thumb Up" icon for "thank you". Click on "Accepted as Solution", if your problem has been solved.
 
Regards,
 
SDJL
I work on behalf of HP


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bmm6o
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After Windows 10 upgrade, laptop sometimes doesn't unlock

Those are mostly about the power proper, wheras my problem is more about accepting the password and unlocking after the computer wakes up.  I did turn of the password requirement per that article, though I'm not really crazy about making my machine less secure as a workaround.

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After Windows 10 upgrade, laptop sometimes doesn't unlock

Hi @bmm6o,

 

What is the product number of your laptop?

HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?

 

Have you tried to update the BIOS?

 

SDJL
I work on behalf of HP


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bmm6o
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After Windows 10 upgrade, laptop sometimes doesn't unlock

Product number is G0T55AAR#ABA.  I haven't tried updating the BIOS yet.

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After Windows 10 upgrade, laptop sometimes doesn't unlock

Hi @bmm6o,

 

Update the chipset driver and graphic driver:

Chipset Driver: Version 10.1.1.7 Rev.A

sp72043.exe

Graphic Driver: Version 10.18.15.4279 Rev.A

sp72810.exe

 

Also, use the document below testing your battery:

HP Notebook PCs - Testing and Calibrating the Battery (Windows 10)

 

Let me know if the problem gets better after the update.

SDJL
I work on behalf of HP


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bmm6o
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After Windows 10 upgrade, laptop sometimes doesn't unlock

The Graphic Driver didn't install correctly, it said "this computer does not meet the minimum requirements for installing the software".

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bmm6o
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After Windows 10 upgrade, laptop sometimes doesn't unlock

Even with that upgrade, this is still a problem.

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After Windows 10 upgrade, laptop sometimes doesn't unlock

Hi @bmm6o,

 

Please run the HP Support Assistant. It should check all the updated drivers for your laptop. Also please follow the steps on this link to troubleshoot: HP PCs - Computer Locks Up or Freezes (Windows 10, 😎

 

Let me know if these help.

SDJL
I work on behalf of HP


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