03-10-2016 08:10 AM
Since the Windows 10 upgrade, I've periodically experienced a problem with the machine unloacking after it goes to sleep. The spinning wait indicator comes up and the screen starts flickering. I've waited several minutes and it never completes. The event viewer is filled with things like: "Activation of app Microsoft.LockApp_cw5n1h2txyewy!WindowsDefaultLockScreen failed with error: The remote procedure call failed. See the Microsoft-Windows-TWinUI/Operational log for additional information." I'm not sure what log that's refering to - is it in event viewer also? I don't see it. I've found a similar report at
Because the loptop is locked I can't use the usual diagnostic tools. Any ideas?
03-11-2016 09:05 AM - edited 03-14-2016 08:06 AM
Thank you for posting at HP forums!
I have read your post and understand that the laptop does not wake up from the sleep mode after upgrading to Windows 10. I wanted to help.
Please review the document below for troubleshooting:
Let me know how it goes.
03-12-2016 04:04 PM
Those are mostly about the power proper, wheras my problem is more about accepting the password and unlocking after the computer wakes up. I did turn of the password requirement per that article, though I'm not really crazy about making my machine less secure as a workaround.
03-14-2016 08:08 AM
What is the product number of your laptop?
Have you tried to update the BIOS?
03-17-2016 08:14 AM
Update the chipset driver and graphic driver:
Chipset Driver: Version 10.1.1.7 Rev.A
Graphic Driver: Version 10.18.15.4279 Rev.A
Also, use the document below testing your battery:
Let me know if the problem gets better after the update.
05-05-2016 10:06 AM
Please run the HP Support Assistant. It should check all the updated drivers for your laptop. Also please follow the steps on this link to troubleshoot: HP PCs - Computer Locks Up or Freezes (Windows 10, 😎
Let me know if these help.