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Mariel7 Student
Student
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Battery/ AC adapter problems

15-af156sa (Energy star)

My laptop fails to detect the ac adapter. Sometimes it says 'plugged in but not charging' and the colour would be white indicating it's fully charged when it is not. I thought the problem was with the adapter but I've done a test to check..one I found on the hp website but it seems the adapter is fine. I thought it was the battery, but I also did a test to check that out and the battery results came out as ok. It switches off by itself without informing me of 'low battery'. I don't know what the problem is.

By the way my laptop is a windows 10 laptop. It's only been a year and 1 month since I purchased it. 

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Distinguished Professor
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Battery/ AC adapter problems

Hi!, @Mariel7:

 

Welcome, to HP Forum !.:smileyhappy:

 

See, this link ... http://support.hp.com/us-en/document/c00259897

 

Try, updated driver's, from ... http://support.hp.com/gb-en/drivers/selfservice/HP-15-Notebook-PC-series/8543365/model/8903631

Kind Regards !.
Have a nice day !.
@Maké (Technical Advisor Premium - HP Program Top Contributor).
Provost in HP Spanish Public Forum ... https://h30467.www3.hp.com/
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