12-30-2016 06:00 PM
My laptop fails to detect the ac adapter. Sometimes it says 'plugged in but not charging' and the colour would be white indicating it's fully charged when it is not. I thought the problem was with the adapter but I've done a test to check..one I found on the hp website but it seems the adapter is fine. I thought it was the battery, but I also did a test to check that out and the battery results came out as ok. It switches off by itself without informing me of 'low battery'. I don't know what the problem is.
By the way my laptop is a windows 10 laptop. It's only been a year and 1 month since I purchased it.
12-30-2016 06:15 PM - edited 12-30-2016 07:20 PM
Welcome, to HP Forum !.:smileyhappy:
See, this link ... http://support.hp.com/us-en/document/c00259897
Try, updated driver's, from ... http://support.hp.com/gb-en/drivers/selfservice/HP-15-Notebook-PC-series/8543365/model/8903631
Have a nice day !.
@Maké (Technical Advisor Premium - HP Program Top Contributor).
Provost in HP Spanish Public Forum ... https://h30467.www3.hp.com/