11-18-2016 12:11 PM
On the product details, it was stated that the average battery life is 7.5 hours but less than one month, my laptop battery bearly last 1 hour. What could be the problem?
Thanks for the urgent reply.
11-18-2016 01:55 PM
The battery life menitoned on the product is based on the ideal factory conditions. Are you talking about the battery or the computer which is one month old.
Well .. let us do the battery test to find , if anything wrong with the battery itself.
Turn the computer off. And , as you push the power button on , start tapping F2 (Tap, Tap, Tap) and you should see the diagnostic page on the screen.
After choosing the language, you will see few options, and in that , choose component test/batter/quick test.
Based on the result , we can decide whether it is the issue with it or not.
If we unplug and replug the laptop, and recharge the battery , that affects the life of the battery.. Anyways please let me know the result of the battery test ..
Thank you for choosing HP ,