• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-18-2019 03:40 PM

HP Recommended
Product: HP ENVY x360 m6 ConvertibleExample: Pavilion 65XX
Operating System: Microsoft Windows 10 (64-bit)

Can't find PERFORMANCE TUNE-UP CHECK  ... HP support assistant not installing.

OS Name Microsoft Windows 10 Home
Version 10.0.14393 Build 14393
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-NP23AIJ
System Manufacturer HP
System Model HP ENVY x360 m6 Convertible
System Type x64-based PC
System SKU W2K42UA#ABA
Processor Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz, 2400 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Insyde F.16, 8/11/2016

2 REPLIES 2

‎07-18-2019 04:11 PM

HP Recommended

@toddharshman 

 

Please re-install or update HPSA using the following instructions

 

   https://support.hp.com/au-en/document/bph07165

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎07-18-2019 04:50 PM

HP Recommended

 I get an error message saying 'HP Support Assistant was not installed successfully. An error occurred during the installation: 183".

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.