10-29-2016 01:30 PM - last edited on 10-29-2016 04:48 PM by danny-r
I get error code 0x80004005 when i try copy microsoft word document from my old window 10 computer to my windows 10 computer. I want help on how to delete file or resolve the problem.
[personal information removed], PRODUCT # YOF93AV
10-31-2016 04:00 PM
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Error during file transfer. Is that right?
Thank you for sharing the issue details. I would like to help you.
I recommend you try the steps below and check if that helps.
Try to run the Windows update trouble-shooter and see if it fix the issue:
* Press Windows Key then type ‘troubleshoot’ and hit Enter
* Select “View all” on the left panel and run “Windows update” trouble-shooter from the list
* Click Advanced, ensure to check Apply repairs automatically and also select Run as administrator
* Click Next and follow the on-screen instructions to complete the troubleshooting.
Once done, check if it allows you install Windows Updates without any errors.
a. Press Windows Key + X.
b. Click on ‘Command Prompt (Admin)
Note: Click ‘Yes’ if it prompts for UAC (User Account Control).
c. Type following commands into the command prompt one after the other
net stop wuauserv
net stop bits
net stop cryptsvc
Keep Command Prompt window opened.
Rename Windows Update folders
At the command prompt, type the following commands, and then press Enter after each command:
ren %systemroot%\System32\Catroot2 Catroot2.old
ren %systemroot%\Software Distribution SoftwareDistribution.old
Then type the following, commands and then press ENTER after each command:
net start wuauserv
net start bits
net start cryptsvc
Close the Command Prompt window and check if you can install the updates.
Hope this helps. Let me know for more.
I work on behalf of HP
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