rowland2 Student
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Error code 0x80004005 when copying word document from my old windows 10 to my new windows 10

Hp Envy notebook 17t-u100
Microsoft Windows 10 (64-bit)

I get error code 0x80004005 when i try copy microsoft word document from my old window 10 computer to my windows 10 computer. I want help on how to delete file or resolve the problem.

[personal information removed], PRODUCT # YOF93AV

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Error code 0x80004005 when copying word document from my old windows 10 to my new windows 10

Hi@rowland2,

 

Thank you for choosing HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

Error during file transfer. Is that right?

 

Thank you for sharing the issue details. I would like to help you.

 

I recommend you try the steps below and check if that helps.

 

Method 1:

 

Try to run the Windows update trouble-shooter and see if it fix the issue:

* Press Windows Key then type ‘troubleshoot’ and hit Enter

* Select “View all” on the left panel and run “Windows update” trouble-shooter from the list

* Click Advanced, ensure to check Apply repairs automatically and also select Run as administrator

* Click Next and follow the on-screen instructions to complete the troubleshooting.

Once done, check if it allows you install Windows Updates without any errors. 

 

Method 2:

 

Step :1

 

a. Press Windows Key + X.
b. Click on ‘Command Prompt (Admin)

Note: Click ‘Yes’ if it prompts for UAC (User Account Control).
c. Type following commands into the command prompt one after the other 

net stop wuauserv

net stop bits

net stop cryptsvc 


Keep Command Prompt window opened.

 

Step :2

 

Rename Windows Update folders 

At the command prompt, type the following commands, and then press Enter after each command:


ren %systemroot%\System32\Catroot2 Catroot2.old 
ren %systemroot%\Software Distribution SoftwareDistribution.old


Then type the following, commands and then press ENTER after each command:

net start wuauserv

net start bits

net start cryptsvc

Close the Command Prompt window and check if you can install the updates.

 

Hope this helps. Let me know for more.

 

Happy posting.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Resolv_S
I work on behalf of HP

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