Fingerprint Driver and Windows Hello

[GeorickeM]

Synaptics VFS7552 WBF Touch Fingerprint Driver

5.5.27.1099 Rev. A

10.5 MB

Sep 21, 2020

Above is the driver available for my device. I've installed it using the download and install Assistant but the driver doesn't show in device manager.  Moreover, in device manager, there is no biometrics category as the driver is classified under " Driver-Keyboard, Mouse and Input Devices" category. 

Windows Hello also returns "couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". (This also applies to Facial Recognition)

Where could the problem be in; driver or sensor? is there any fix to it?

[djminim]

I have the same issue with a HP Elitebook 1040 G5.

cant use windows Hello features. i can only sign in with a password.

[ub6424]

Hello @GeorickeM 

(1) Update BIOS

HP BIOS and System Firmware (R70)

01.20.01 Rev.A

20.2 MB

Jun 16, 2022

Download

(2) Update fingerprint driver

Synaptics VFS7552 WBF Touch Fingerprint Driver

5.5.27.1099 Rev.A

10.5 MB

Sep 21, 2020

Download

(3) ( Optional ) Update touchpad

Synaptics Mouse Driver

19.5.9.50 Rev.A

15.3 MB

Jan 24, 2021

Download

(4) Reboot

(5) Setup fingerprint

HP PCs - Set Up Sign-in Options for Windows Hello (Windows 10)
https://support.hp.com/us-en/document/c06243676

best regards

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[GeorickeM]

I tried that but it didn't work.

Am also on Win 11, Thanks anyway.