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HP Recommended
HP ENVY Laptop - 15-ep0512na
Microsoft Windows 11

HP Command Center has stopped working properly. Don't know how long it has been like this, but it use to always let me choose the performance setting, cooling mode and networks options. Now it only displays my product name.

 

I have reset the app, reset its data, uninstalled and reinstalled, restarted my computer.

 

ashasu9hfsiauhf_0-1653045273592.png

 

2 REPLIES 2
HP Recommended

A one month ago HP support assistent  notify me that it has a BIOS upgrade for my notebook, I agreed and Installed that update. After this update when I run HP Command center it just stuck and closed after couple of seconds.

Now installed BIOS version F30 but on HP support site there is only latest F29 version, that I can't use to downgrade the BIOS.

And HP Command center is not working yet.

What I should to do for return to wroking state the HP Command center?

HP Recommended

This is a Error Report from Windows events:

 

Version=1
EventType=MoAppHang
EventTime=132993931579408977
ReportType=3
Consent=1
UploadTime=132993931580346454
ReportStatus=268435456
ReportIdentifier=cc145864-acd8-4cc6-9958-6436c0aa5cd5
IntegratorReportIdentifier=333c5bb3-6c16-4467-95e7-afa4ab3b8a82
Wow64Host=34404
NsAppName=praid:App
OriginalFilename=HpSystemManagement.exe
AppSessionGuid=00002d00-0001-005c-72f3-3cae447dd801
TargetAppId=U:AD2F1837.HPThermalControl_1.10.41.0_x64__v10z8vjag6ke6!App
TargetAppVer=1.10.41.0_x64_!2022//03//25:01:24:28!0!HpSystemManagement.exe
BootId=4294967295
TargetAsId=321
UserImpactVector=16
EtwNonCollectReason=1
Response.BucketId=4325e14eb7d344cf4fa4e92961f2a1f4
Response.BucketTable=5
Response.LegacyBucketId=2280203675302535668
Response.type=4
Sig[0].Name=Package Full Name
Sig[0].Value=AD2F1837.HPThermalControl_1.10.41.0_x64__v10z8vjag6ke6
Sig[1].Name=Application Name
Sig[1].Value=praid:App
Sig[2].Name=Application Version
Sig[2].Value=1.4.4.0
Sig[3].Name=Application Timestamp
Sig[3].Value=623d19cc
Sig[4].Name=Hang Signature
Sig[4].Value=78d9
Sig[5].Name=Hang Type
Sig[5].Value=4194312
DynamicSig[1].Name=Версия ОС
DynamicSig[1].Value=10.0.19044.2.0.0.768.100
DynamicSig[2].Name=Код языка
DynamicSig[2].Value=1049
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=78d9591ca32b7e556fb3894f8c883c98
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=98b8
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=98b897f01aab83866f83f14f2b2b400a
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=9dc2
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=9dc2bd63c64b2e11938d2a206cc9e6af
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=bf23
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=bf23e1d81d09a0cda152bfd6863b5f8c
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=19044
OsInfo[3].Key=ubr
OsInfo[3].Value=1706
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1049
OsInfo[7].Key=geoid
OsInfo[7].Value=203
OsInfo[8].Key=sku
OsInfo[8].Value=100
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=768
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=221653798
OsInfo[15].Key=osinsty
OsInfo[15].Value=1
OsInfo[16].Key=iever
OsInfo[16].Value=11.789.19041.0-11.0.1000
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=16061
OsInfo[19].Key=svolsz
OsInfo[19].Value=952
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=191206
OsInfo[22].Key=bldtm
OsInfo[22].Value=1406
OsInfo[23].Key=bldbrch
OsInfo[23].Value=vb_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.19041.1706.amd64fre.vb_release.191206-1406
OsInfo[30].Key=buildflightid
OsInfo[30].Value=6767771C-496D-4755-8838-06469CF3C1E4.1
OsInfo[31].Key=edition
OsInfo[31].Value=CoreSingleLanguage
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[34].Key=fconid
OsInfo[35].Key=containerid
OsInfo[36].Key=containertype
OsInfo[37].Key=edu
OsInfo[37].Value=0
FriendlyEventName=Stopped responding and was closed
ConsentKey=AppHangXProcB1
AppName=HPsystemManager
AppPath=C:\Program Files\WindowsApps\AD2F1837.HPThermalControl_1.10.41.0_x64__v10z8vjag6ke6\HpSystemManagement.exe
ReportDescription=A problem caused this program to stop interacting with Windows.
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=66A75AB9FD0D87A4578BBD95A9F56ED0
MetadataHash=1398588307
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