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HP Spectre X360 15-ap018ca: Mouse Problem

HP Spectre X360 15-ap018ca
Microsoft Windows 10 (64-bit)

Hi All,

The mouse cursor on my 2-month old Hp Spectre X360 15-ap018ca has been skipping all over the screen. This occurs whether it is plugged in to power source or on battery, using the touchpad or on a USB mouse. 

 

The mouse cursor turns into a diamond shape and it moves up and down the screen sporatically (see attached ), which makes general use frustrating. 

I have disabled the touch screen and touchpad, deselected "Enhance pointer precision" under Pointer Options in Mouse Properties but this problem persists. This problem also sometimes occurs even when I am not moving the mouse. The version of Synaptics Pointing Device is v19.0.12.112

Any help is appreciated.

Thanks.

 

Mouse Problem.png

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Regents Professor
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HP Spectre X360 15-ap018ca: Mouse Problem

Dear Customer,

 

Welcome and Thank you for posting your query on HP Support Forum

 

It looks like you are facing difficulties to resolve Touchpad Issues with your Notebook

We will surely assist you with this

 

Steps to drain the Static charge and loading default BIOS settings to resolve the issue

Step 01. Turn OFF the Notebook

Step 02. Un-plug the Power/AC Adapter and also remove the Battery too

Step 03. Press and Hold the Power Button of the Notebook for a full minute

Step 04. Now let's re-insert the battery back in and plug back the Power/AC Adapter

Step 05. Start the Notebook and keep tapping F10 Key during the startup to access the BIOS

Step 06. Once you get to the BIOS, Please press F5 or F9 Key to load setup defaults for the BIOS

Step 07. Now let's press Esc/Escape Key. Save Changes and Exit - Yes

Step 08. Now please wait till the Unit loads the Windows Operating system

 

Now please download and re-install the touchpad drivers for your Notebook from the HP Support Site

 

Please Click the below link to find more troubleshooting steps to resolve this issue

http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=5229455&calledBy=&docId=emr_na-c03523373...

 

Click on the below shown link to find the steps involved in disabling the Touchpad

http://support.hp.com/us-en/document/c03922412

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

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