michelledn Student
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

HP Spectre x360 doesn't connect to phone or go pro

HP Spectre x360
Microsoft Windows 10 (64-bit)

Hey everybody,


I have a problem with my HP Spectre x360 (13-4190nd) that I bought this January. The laptop has an issue with connecting to devices true the usb ports or hdmi (it doesn't transfer the sound to the external screen). It doesn't connect to the Samsung Galaxy SII, S6, S7, S7 edge, Iphone 4 or the Go Pro 4 Silver. It does charge the device that is connected to the laptop, but it doesn't 'recognize' it and I can't see the stuff that's on the device. I did install some Samsung software (usb drivers from the Samsung site) a couple of weeks ago and then it finally connected to the Samsung Galaxy S7 and the go pro. But when I tried to connected the devices again a couple of days ago it didn't work anymore and also after reinstalling the software it still didn't work. Does anybody know what can be the problem? Is this a common issue for this laptop or what software can I install to make sure it recognizes the devices? 


Kind regards,



HP Support Agent
HP Support Agent
15120 15112 989 1637
Message 2 of 2
Flag Post
HP Recommended

HP Spectre x360 doesn't connect to phone or go pro

Hi @michelledn


Welcome to the HP Forums!


I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.


Saw your post and I understand that the phones are not getting detected on your computer.


I’d love to help!


Follow the steps in the below link to fix this issue.




Let me know how it goes. Awaiting your reply!


To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.


Take care!



I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation