HP accepted laptop for warranty repair, sent back quickly...with no repair performed on the device.

[DocORock]

HP Envy Product Number 9HZ86UA

HP accepted this laptop for repair of the fingerprint button (stuck in the down position)

Then, sent the laptop back

Nothing repaired, even though the customer receipt reads "Replaced Parts: TOP Cover w/KB; Driver Updated and/or Reloaded; Replaced Part; Performed Extensive Testing"

It's in the very same condition as when it was first sent - the fingerprint button is still stuck in the down position and nothing seems to have been repaired or replaced

Please advise what I'm to do.

[Dragon-Fur · Accepted solution]

@DocORock 

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I've asked the moderators to remove the private information from your post.

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Any repair issue cannot be resolved in the Community - we are not associated with HP Support.

Using the contact information you already have, try to contact Support using the same method you used to conduct the repair request.  This is your fastest option.  HP Support has your repair and case information.

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[DocORock]

Thank you. All is resolved through HP repair support. (And I removed my detail from the post, thanks.)

[Dragon-Fur]

@DocORock 

You are welcome.

Thanks for letting us know.

Stay Safe.

Better 2021...

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"