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‎12-20-2023 07:17 PM - edited ‎12-20-2023 07:18 PM

HP Recommended

I have a HP 14-DQ2020nr laptop that i replaced the SSD in and loaded windows 10. When i go to the HP site it has no drives for this pc at all. Can someone point me in the right direction.

Thank you in advance!!!

Category:
5 REPLIES 5

‎12-20-2023 07:20 PM

HP Recommended

@fisherman8881 

 

HP only supplies drivers for the series, in your case you can use

 

             https://support.hp.com/nz-en/drivers/hp-laptop-pc-14-dq2000/36683209

 

For the HP Laptop PC 14-dq2000 series.

 

Regards.

BH
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‎12-20-2023 07:25 PM

HP Recommended

I have been to the site. here is a screenshot. No drivers populate. im not sure why or if im missing something.

fisherman8881_0-1703125533428.png

 

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‎12-20-2023 08:13 PM

HP Recommended

Hi, @fisherman8881 

 

Try it again.

 

The link that Banhien posted above and the one I posted below (the HP US support site) work fine.

 

Make sure that you are using Microsoft Edge.

 

HP Laptop PC 14-dq2000 Software and Driver Downloads | HP® Support

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‎12-21-2023 06:20 AM

HP Recommended

I guess i was using an old edge! i was able to see the drivers once i updated. Thank you!!  One more question. I cant seem to get the touch pad to work. I have installed the driver but it still is not responding. Am i missing something there?

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‎12-21-2023 06:30 AM

HP Recommended

You're very welcome.

 

If you installed the touchpad driver and it doesn't work, unfortunately I don't know what the problem could be.

 

The driver on your notebook's support page seems pretty old (version 19.5.35.54).

 

I wonder if you install a newer version of the driver that I found on the 14-dq3xxx support page would make a difference...

 

19.5.35.62

 

HP 14 inch Laptop PC 14-d3000 (2L0Z3AV) Software and Driver Details

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