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Posts: 8
Member Since: ‎05-28-2014
Message 1 of 2 (137 Views)

HP website not showing Software and Drivers on 7/31/2016

Product Name: HP g6-1d48dx
Operating System: Microsoft Windows 7 (64-bit)

I did a clean install of Windows 10 on my G6 and pretty much a lot of issues resolved itself. However, I wanted to check the Software and Driver page of the Win 7 64bit of my laptop and the website is not showing it at all! I also wanted to find out why HP Connection manager is not working after the upgrade.

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Posts: 12,254
Member Since: ‎08-09-2015
Message 2 of 2 (109 Views)

Re: HP website not showing Software and Drivers on 7/31/2016



You are running up against two very different problems.


First, regarding the drivers, when you login to the HP site now, you will see a popup notification that the drivers pages are missing and HP is working on restoring them.  You will have to check back periodically to see if your pages have been restored.


Second, HP Connect Manager does not work in current version of Win10 -- to 10586 version that got installed with the November 2015 Update.  So, it can not run in Win10, now.

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