06-19-2016 08:00 AM
I had this laptop for about two years then suddenly it stopped charging. The battery is saying plugged in, not charging and is at 11%. If i plug out the ac adapter the laptop will instantly shut off. The only thing is that the laptop fell of the bed about 50 cm tall, this happened 4 months before laptop stopped charging.Also the orange led charging light is constantly blinking.
06-20-2016 11:50 AM
Welcome to the HP Support Forums.
I understand that your battery is not charging on your HP Pavilion Notebook and I feel I will be of assistance to you.
This document has some troubleshooting for you to go through for checking the battery and the AC adapter.
You may also want to try testing and calibrating the battery.
I look forward to your response with the results!
If you found this information was helpful please take a moment to click the Thumbs Up or Accept as Solution if it solved your battery charging issue.
I work on behalf of HP