Post new question
Posts: 1
Member Since: ‎08-23-2014
Message 1 of 2 (255 Views)

Intermittment Problem -unable to shut down & really slow startup

Hi everyone 


Recently, my laptop has been experiencing problems of shutting down. I was unable to shut down despite clicking on the key. The time to load the login page and the home page has also gotten much longer


The problem still persist despite deleting several softwares and files, so i guess it isnt a space memory problem.


Is there anyway that I can get my laptop checked? and revert it to the original fast speed?


Thanks guys! 

0 Kudos
Posts: 46,184
Member Since: ‎09-24-2010
Message 2 of 2 (242 Views)

Re: Intermittment Problem -unable to shut down & really slow startup

[ Edited ]



Shut down the notebook.  Tap away at the esckey as you start the notebook to enter the Start-up Menu.  Select the Bios option ( f10 ) and under the Advanced or Diagnostic tab you should find the facility to run tests on both the Hard Drive and Memory.  Post back with the details of any error messages.


Note:  If the option to run these tests is not available in the Bios Menu, use the f2 diagnostic menu instead.


Can you also post back with the following details.


  The full Model No. and Product No. of your notebook - see Here for a guide on locating this information.


  The full version of the operating system you are using ( ie Windows 7 64bit ).






****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****

Windows Insider MVP

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation