05-26-2017 03:09 PM
I would like you to take your own picture using the camera app. Once done, check the picture quality and let me know if the quality is good.
Thanks, I'll watch for your reply!
I am not an HP Employee
05-30-2017 01:28 PM
Yes, taking a picture with the Camera application works fine. When I'm sitting in a room with lots of light, it focuses on my face properly and you can see details.
When I try to setup Windows Hello in the exact same spot, all it sees is a completely dark silhouette with bright light around me. Exactly like the other user posted earlier in this thread.
05-30-2017 02:44 PM
Thank for the update. I have informed the respective team about the same.
Thank you again & Have a great day!
I am not an HP Employee
06-22-2017 02:53 AM
Hello, I bump this up again, as I am having exactly the same issue with my new 13-ac0XX. The Picture of my face in Windows Hello is moslty black and unrecognizable, Windows Hello is not able to recognize me in 90% of all lighting situations. I also own a Surface Book, which, under exactly the same circumstances, immediately recognizes me. So it is not a "Windows Hello" or Windws problem, but clearly a Hardware or Driver problem and thus HP´s fault. Please address this, or I will sadly have to return my unit.
07-04-2017 09:58 AM
I'm getting the same issue on my new HP Spectre X360 13 2017 13-ac0xx.
Windows Hello does not work if there is a bright source of light in the image.
I have no windows updates outstanding (Windows V. 10.015063 build 15063).
I have no updates required in HP Support Assistant.
I've restarted since updates
This is an image taken from the Hello training screen without any light in the fram. As you can see, my face is lit and it recognises me.
When there is another light source in the image, my face is silhouetted and it doesn't pick up that I'm in front of the camera.
07-05-2017 11:54 AM - edited 07-05-2017 12:02 PM
OK, I notice there is a lot of people who have this problem with the Hello camera not recognizing their faces when there's bright light, so let me explain my personal work-around for this camera issue.
The problem seems to be that the camera is exposing the images towards the highlights of the image, instead of exposing to the shadowed face.
To force the camera to refocus on my face, I shift my head forward towards the camera. Basically, I am adjusting my chair into a more comfortable position, which involves me getting up and leaning slightly foward while I adjust my seating position. This quick movement in the camera frame causes the camera to refocus, and ideally, there is a split second where it sees my face on the lock screen and logs me in. You don't need to move slowly or deliberately, just quickly shoving your face into the camera will work.
The camera may need to be trained to see your face at this close angle. To do this, open the Hello training menu in a brightly lit area that caused you problems. SLOWLY and deliberately move your face closer to the camera (you may need to shift your head to cover the window in the camera-frame) until it detects your face and starts scanning. HOLD YOUR HEAD STILL at this exact angle (the camera may warn intermittently that it can't see your face, but STAY STILL) until it completes scanning of your face. Train the camera like this several times in different areas you had problems with.
Next time you try to log in, you may need to lean forward (basically, just adjust your seating or whatever) towards the camera to get it to refocus. However, the trick is, when on the lock-screen, to keep moving your head (forwards, back, left, right, whatever). It sounds kind of weird, but as I said, all I do is reseat myself in my chair and the camera will usually pick up my face correctly. There are times this doesn't work, but they are rare.
It's taken me a couple months to discover this trick to get the Hello camera to function normally, but at this point I have no problems with its functionality whatsoever.
Let me know if this helps!
07-06-2017 02:02 AM
The thing is, as users we should not be expected to introduce strange behaviours to work around poorly implemented technology. Especially when Windows Hello implementation is seen as enterprise-grade identity security.
From the Microsoft device experience specification itself (https://docs.microsoft.com/en-us/windows-hardware/design/device-experiences/windows-hello-face-authe...😞
Microsoft face authentication in Windows 10 is an enterprise-grade identity verification mechanism that's integrated into the Windows Biometric Framework (WBF) as a core Microsoft Windows component called Windows Hello...
- The ability to provide a consistent image (using IR) in diverse lighting conditions that also allows for subtle changes in appearance including facial hair, cosmetic makeup, and so on.
I have about a 80% hit rate at the moment and this makes it next to useless, even though I have made a point of trying to train it in as many different situations as possible (over 20 different iterations in different conditions using the trainer), but there is clearly a driver issue at play here.