10-19-2016 08:12 AM
I have purchased a new HP Notebook recently. When i am shutting down laptop with full charge and after 2 days i am trying to open the laptop. Complete battery is getting drained.
I have another laptop from Dell i am not facing the same issue.
If this is the case in case of emergency it will be difficult to use the laptop on travel .
Is it the problem with OS or battery can some one clarify??
10-19-2016 10:31 AM
Allow me to welcome you to the HP forums!
Windows 10 instituted a new form of hibernation that is enabled BY DEFAULT! This means that even when your laptop is Shut Down, it is still drawing power from the battery. You could address this issue by disabling FastStartup.
There are two ways to disable FastStartup in Win8/10; (1) through the Control Panel, and (2) through an elevated command prompt.
Control Panel - Open Control Panel --> Power Options.
Select "Choose what the power buttons do"
Select "Change settings that are currently unavailable"
At the bottom of the Window, under Shutdown settings, uncheck the box regarding fast startup
Elevated command prompt - run the following command:
REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Power" /V HiberbootEnabled /T REG_dWORD /D 0 /F
In both cases, reboot Windows.
NOW, FastStartup is disabled.
If this doesn't solve the problem, then something else is at work, and while this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.
I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP