10-14-2016 12:23 PM
how to keep keyboard and touchpad enabled in tablet or tent mode in my convertible laptop ??
10-17-2016 11:51 AM
Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that you need assistance with the keyboard to work in tablet mode for your computer. It’ll be a genuine pleasure to assist you with this.
You’ve done an excellent job on diagnosing the issue from your end. Kudos to you on that score. We greatly value your relationship with HP. You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you.
The computer is designed in such a way that the keyboard and touchpad are automatically disabled in tablet mode. That is a feature of the unit to allow complete tablet functionality.
Please check these links out and that should help: http://support.hp.com/us-en/document/c04856156#AbT0
Link 3: you could enable the on-screen keyboard from this link: http://www.windowscentral.com/auto-display-touch-keyboard-windows-10-desktop-mode
Hope this helps. Let me know how this goes. I hope the issue gets resolved without hassles and the unit works great. I'm always there to assist you. Please reach out anytime.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
Take care now and have a splendid week ahead.
I am an HP Employee
10-20-2016 02:23 AM
Thanks for the reply ,
But for a moment forget about the tablet mode. The keyboard is disabled even when the laptop is placed side ways this is a big problem. There has to be a solution and I know the keyboard is software disabled.
10-21-2016 08:42 PM - edited 10-21-2016 08:43 PM
I thank you for your reply. For better clarity and to assist you better, Please send a couple of clear snaps of the "keyboard not working when the notebook is placed sideways". I could then assist you better here.
Has the keyboard worked before when placed sideways?
If so, when did it last work?
Did any software or application update or change take place after which it stopped working?
Does the keyboard work correctly when placed normally on the table like other notebooks?
To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps,
Please have a great weekend.
I am an HP Employee