Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

Keys of the laptop are faulty

HP ProBook 4520s
Microsoft Windows 7 (64-bit)
My shift 9 and shift 0 are faulty.
Shift plus other keys are fine
Can you please help me.
Level 15
Level 15
19,570 19,510 1,821 4,319
Message 2 of 2
Flag Post
HP Recommended

Keys of the laptop are faulty




Allow me to welcome you to the HP forums!

Sorry for the bad news, but if you've been using your laptop for 5 years or more, the keyboard has lasted as long as can be expected.  Unlike external keyboards, some of which are very durable and rugged, laptop keyboards a light weight, and as a result, don't last very long.


I have already replaced the keyboards on all my laptops that are over 5 years old.


You can try the steps in this diagnostic routine to see if they find anything: Notebook Keyboard Troubleshooting (Windows 10, 😎 | HP® Customer Support


But, if the keyboard is going bad, the only thing you can do is have it replaced, and unless you are experienced at doing laptop servicing, you would do better taking it to a laptop repair facility and having them do it.

Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation