03-17-2017 04:34 PM
How do I retreive the Microsoft Office 2010 Product Key which was installed on my Envy 14 when I purchased it new from HP? My hard drive has failed and must be replaced.
Thanks in advance
03-17-2017 11:08 PM - edited 03-17-2017 11:09 PM
Welcome to the HP Support forum. Thank you for posting.
Since your HDD has failed, there is no specific way to retrieve the key as it is not stored as a file anywhere. It is stored in Windows registry in a special non-clear text way. No way to retrieve it (chances are too low), I am afraid.
Based on your computer's specifications, I can see your PC comes with Office 2010 preloaded *but* in order to activate full version you will need to purchase/use your own Office license key. Have you ever purchased a key or license from Microsoft or from some reseller ? You will need to use this one to install Office 2010.
If this is not the case you have several options:
- use the free Office 2010 Starter edition - could be taken from here >> http://www.techspot.com/downloads/6255-microsoft-office-starter-2010.html (limited free versions of Word/Excel 2010 only )
- use free Office online versions > https://products.office.com/en-us/office-online/documents-spreadsheets-presentations-office-online
- purchase a new license for Office - for example Microsoft' Office 365 (2013/2016) subscription starting from 6.99 $ per month >> https://products.office.com/en-us/buy/office
Do you need assistance for the HDD replacement and for the Windows reinstallation ?
Hope this helps. Provide your update/feedback and let me know if you need further assistance, will be happy to help.
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