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Rishi12
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Message 1 of 2
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My laptop battery is degrading when connected with a charger.

Envy m-6
Microsoft Windows 10 (64-bit)

I am unable to charge my HP envy m6 laptop ,don't know the exact reason why when plugged in then too battery percentage is getting low. 

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HP Support Agent
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Message 2 of 2
76
Flag Post
HP Recommended

My laptop battery is degrading when connected with a charger.

@Rishi12,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, follow the below steps.

 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

 

Here is how you do it.

 

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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