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‎03-12-2019 08:08 PM

HP Recommended
Product: Hp
Operating System: Microsoft Windows 10 (32-bit)

I NEED TO KNOW HOW TO GET START SAFE MODE FROM HP LAPTOP WHEN I POWER IT ON IT SHOWS THE HP CIRCLE BUT NOTHING ELSE HOW THE HEACK DO I GET TO SAFE MODE ESC IS NOT WORKING F4 AND F6 WONT START SAFE MODE EITHER PLEASE HELP

 

1 REPLY 1

‎03-13-2019 10:38 AM

HP Recommended

@CALUV77 

The HP Logo shows because that is encoded into the UEFI firmware of the PC.

 

If the PC does not get beyond that, that is an indication of hard drive failure, as the PC can not then  read the Windows boot loader files in order to start Windows.

 

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu -- that will look similar to the image below ...
HP Startup Menu.jpg
3) press the Function key for testing the hard drive (usually F2) and let it run.

Please report back the test results.



I am a volunteer and I do not work for, nor represent, HP
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