Problem touchpad

[StefanoO]

Hello,

As soon as I used the notebook I have problems with the touchpad. In particular, often the left click in the touchpad doesn't work properly or sometimes it acts as a right click. Then, also drag and drop doesn't work well. I guess that it is a sofware problem as i performed the hardware test from the BIOS without any problem.

Thanks for the possible advices.  

Stefano

[Barachiel · Accepted solution]

@StefanoO

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the computer.

I will be delighted to assist you here. 

Check the Mouse options under control panel: 

Start → Control Panel → Mouse → Buttons tab.  

Check the box labeled "Use MS Office compatible scroll only."  

Also, check the box below labeled "Scroll in active window only." 

 
If the issue persists, attempt the below steps: 

Attempt using an alternate/external mouse.  

(If that works when the touchpad is disabled on Synaptic software, it would mean that it's a touchpad failure, 

However, if the external mouse doesn't work either, it could be a software/driver issue). 

Uninstall and reinstall the drivers for your mouse: 

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled. 

• 1.   Click on Start and type ‘Device Manager’. 

• 2.   Click Device Manager. 

• 3.   Click + sign next to Mouse. 

• 4.   Right-click on mouse entry and choose "uninstall". 

• 5.   Restart your computer. 

Keep me posted. 🙂

[StefanoO]

Many thanks. 

I solved the issue by unistalling and reinstalling the touchpad as suggested.

Bests

Stefano

[Jeet_singh]

@StefanoO,

It looks like you were interacting with @Barachiel, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

I'm glad you got this issue sorted out

Do visit our HP Forums and drop us a message anytime you need help

Thank you 😀