06-10-2015 02:26 PM
I need to get a shipping address to send in my laptop. 4 weeks ago I contacted HP about my laptop needing repairs. After running through several troubleshooting steps, the tech said I would need to send the unit in. I received the shipping box to return it, filled in the problem form and packaged it back up to send. I did not receive a shipping label and so I just tried to send it to the address that was on the label of the box. 1621 Heil Quaker BLVD, Lavergne, Tn 37092. The post office tried to pull up this address, but says that it is not a valid address. I have tried for the past two weeks to get someone on the phone that can help me with this. I keep getting put through to different numbers, getting cut off, or having to wait on hold forever, and I still do not have an address. Can someone please help me with the matter ASAP. I am a cancer patient and have been dealing with chemo, radiation, and surgery I really need to get my daughters laptop taken care of for her.
06-11-2015 03:54 AM - edited 06-11-2015 03:55 AM
Here is the address that I found. Try giving the HP service center a call.
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06-11-2015 07:25 AM
Hi @jojo1527 ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
03-14-2017 06:20 AM
03-14-2017 08:15 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum.