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Honor Student
Posts: 2
Member Since: ‎10-13-2016
Message 1 of 3 (155 Views)

Some key are not working on my HP Pavilion 15 Notebook PC

Product Name: HP Pavilion 15 Notebook PC
Operating System: Microsoft Windows 8.1 (64-bit)

Hello everyone,

my laptop was working fine, suddenly some keys stopped working like T, Y, Tab, left ctrl, 9 (numlock), F10. I was searching troughout the forum didn't find nothing which could solve me the problem.  I'm using windows 8.1 and I've tried also to test them over Linux,  nothing, same problem. Even when I start the BIOS menu and there is a command to select with F10 in BIOS I can't select it. It won't recognize (tried with and without the key fn). Didn't also split anything on it, so I'm asking here for any help before I go to a service. Any ideas? 


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Posts: 12,472
Member Since: ‎08-09-2015
Message 2 of 3 (130 Views)

Re: Some key are not working on my HP Pavilion 15 Notebook PC




Allow me to welcome you to the HP forums!

The fact that the keyboard exhibits the same problems in Linux as it does in Windows eliminates driver problems.


Sorry, but this is just a community forum staffed by volunteers and we have no way of troubleshooting or repairing your PC from here.

All we can do here is provide links to troubleshooting steps that HP has written, and links to HP drivers.


Here are some troubleshooting steps you can try: http://support.hp.com/us-en/document/c03738933


If those links don't diagnose or fix the problem, or those drivers don't work, your only recourse is to take the PC into an HP Service Center and have them look at it.

Here is a link with information on HP Service Centers: http://support.hp.com/us-en/document/c00372730?jumpid=reg_r1002_usen_c-001_title_r0004

Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Honor Student
Posts: 2
Member Since: ‎10-13-2016
Message 3 of 3 (114 Views)

Re: Some key are not working on my HP Pavilion 15 Notebook PC

I've tried all of this nothing helped,

but thanks anyway, cheers.

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