cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
1 0 0 0
Message 1 of 2
161
Flag Post
HP Recommended

Synaptics Touchpad issue

HP Notebook - 15-f272wm
Microsoft Windows 10 (64-bit)

Is there a real fix for the Touchpad? I went through an hour with HP support, who told me I had viruses and sent me to a fee-based support. I cleared my system myself and re-installed the driver, no luck. Finally just disabled the Touchpad and used a wired mouse. Issue solved. 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
21,068 21,032 1,389 2,239
Message 2 of 2
131
Flag Post
HP Recommended

Synaptics Touchpad issue

 

Hi @csterl713,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

 

As I understand the touch pad quits working, Don't worry I have a few suggestions to help you out 🙂

 

First, restart the computer and tap on F10 during restart, once on BIOS screen, move the mouse cursor around to check if it works normally,

 

If it does, it would confirm a software issue and you follow the below steps if it doesn't work on its a hardware failure and I would suggest a touch pad replacement.

 

I recommend you to uninstall any generic synaptic drivers showing up for the touch pad (if available) under hidden devices from the device manager:

 

* Click Start, point to All Programs, point to Accessories, and then click Command Prompt.

* At a command prompt, type the following command , and then press ENTER:

 

set devmgr_show_nonpresent_devices=1

 

* Type the following command a command prompt, and then press ENTER:

 

start devmgmt.msc

 

* Troubleshoot the devices and drivers in Device Manager. NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer.

* When you finish troubleshooting, close Device Manager.

* Type exit at the command prompt.

 

Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices.

 

And then download a new version of the synaptic drivers using this link: Click here

 

I also need a few details to provide further assistance (if need be):

When was the time it worked (date)?

 

I hope this helps, let me know how it goes for further assistance,

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

 

And I Hope you have a good day, Ahead.

 

Regards,

 

Jeet_Singh
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation