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Student
Posts: 1
Member Since: ‎05-24-2016
Message 1 of 2 (205 Views)

The "Start" button is not working. Cortana is not working, Internet connection button not working,

Product Name: HP Notebook
Operating System: Microsoft Windows 10 (32-bit)

The "Start" button has stopped working.  so has Cortana, the internet connection button, the speaker button.  I was not trying to install anything - they just stopped working.  I can not get to any settings, apps, programs, etc.  

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Posts: 47,717
Member Since: ‎09-24-2010
Message 2 of 2 (180 Views)

Re: The "Start" button is not working. Cortana is not working, Internet connection button

Hi,

 

Try the following.

 

Boot the computer normally and log-in.

 

Let windows fully load for a few minutes.

 

Hold down the ctrl and alt keys and press delete.

 

Select Task Manager.

 

Click on File and select Run new task.

 

Type rstrui - also enter a tick in the box for 'Create this task with administrative privileges' - and click Ok.

 

When the system restore interface has loaded, pick a restore point at least 48 hours before this issue first occurred and then proceed with the system restore.

 

Regards,

 

DP-K

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