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Touchpad Not Working?

HP Pavilion 14 Notebook PC
Microsoft Windows 10 (64-bit)

My touchpad isn't working even I installed updated driver. Please help!!


TouchPad not work.jpg

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Touchpad Not Working?

Greetings @Wade8866,


Welcome to HP Forums and Thanks for the post. 


I understand that you are facing an issue with the touchpad on your computer not responding. Happy to help. 

Have you run a system test on the computer?

Was there any liquid spill on the computer?

May I know the exact model of your notebook? Click here for assistance.


Recommend you to run a touchpad test on the computer by booting the computer to system diagnostics mode. Click here for assistance. 

If the touchpad test fails, please contact our phone support for the service options. 

To make sure all the drivers are updated, please run HP Support Assistant. Click here for assistance. 

For assistance in configuring and using touchpad settings like scrolling and adjusting sensitivities, please refer to this article


Let me know how it goes. 


If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

I am an HP Employee

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