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IsakF
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Solved!

Using too much RAM, cannot reset, crashes, glitchy.

HP Recommended
HP omen 15- ce084no
Microsoft Windows 10 (64-bit)

Hello, and thank you for reading.

This pc is about three years old, and has been to service two times (broken keyboard and broken fan).

I do not think these, nor my use effect why my pc is having these problems, but please help me.

(pc specs: i7 7700, 16gb ram, 1060 6gb, 256nvme ssd+1tb hdd)

 

1. The pc is using way too much ram for the applications running. I will be playing a game, the game will use about 25% of the ram, but the ram utilization is at about 60%. I will even get the message "too little ram, close one of the applications", when three applications is showing, and the summarized usage will be about 30%, while the total utilization will be at 60%.

I have tried multiple solutions, entering the services.msc, changing virtual memory, closing everything memory intensive, used memory cleaners and probably more.

For example, when I'm playing GTA I will alt+tab out of GTA for a minute, then come back to the screen black and frozen. From here I cannot do anything, my only option is to power off.

16gb is showing up in HP's diagnostic service, and then said that the memory is healthy.

How can the pc stop using this much ram, and then crashing the pc?

 

2.  When I try to reset my PC it gets to about 5% then states that there is a fault and stops the operation. This makes it impossible to factory reset my pc, is there any solution to this?

 

3. The PC is crashing unexpectedly, mostly from gaming, but also other times. I will be doing my things and my pc will just give up on me, thinking this has something to do with the ram usage.

 

4. Especially the audio is glitchy, if I give the computer a medium load it will glitch the audio and freeze the computer for a quarter of a second. I think that this too has something  to do with the ram.

 

Greatly appreciate all answers, hope I explained well enough! (if not, tell me)

1 ACCEPTED SOLUTION

Accepted Solutions
IsakF
Author
Level 1
3 1 1 0
Message 2 of 2
Flag Post
HP Recommended

I solved this with factory resetting the whole computer. Weirdly enough the computer decided to delete windows and i was left with a black screen saying no operating system detected. I got an USB-stick with a windows install and got the PC running again.

This has made a new problem, i no longer have the HP software and cannot download it. This has made my sound incredibly low and useless without a headset.

View solution in original post

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IsakF
Author
Level 1
3 1 1 0
Message 2 of 2
Flag Post
HP Recommended

I solved this with factory resetting the whole computer. Weirdly enough the computer decided to delete windows and i was left with a black screen saying no operating system detected. I got an USB-stick with a windows install and got the PC running again.

This has made a new problem, i no longer have the HP software and cannot download it. This has made my sound incredibly low and useless without a headset.

View solution in original post

Was this reply helpful? Yes No
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